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FAQ

Everything you need to know.

Is Frood vegan?

Absolutely! Frood’s savoury range is formulated with dehydrated plant based ingredients and herbs and is suitable for vegans. Each pack details a variety of handy tips including different proteins that can be added to your dish.

How are Frood products high fibre?

Frood products are naturally high in fibre due to their ingredient composition. Across the range, recipes include


Dehydrated vegetables such as carrot, tomato, onion, peppers and spinach

Plant-based ingredients like wholegrain oats, linseed, and faba bean protein

Herbs and spices, which also contribute small amounts of fibre

These ingredients result in fibre levels typically ranging from around 12g to 17g per 100g (dry product) across the range.

Fibre plays an important role in digestive health and can also help you feel fuller for longer.

What accreditations do your manufacturers products hold?

Our manufacturing partner operates to high food safety and quality standards and holds a BRCGS (Brand Reputation Compliance Global Standards) Food Safety certification at AA+ grade, which is the highest rating available and achieved through unannounced audits.

In addition, the site holds a number of recognised certifications and standards, including:

  • RSPO (Roundtable on Sustainable Palm Oil)
  • Halal certification
  • SEDEX / SMETA (ethical trade and supply chain standards)
  • Gluten Free certification and controls
  • Compliance with FSMA (Food Safety Modernization Act) standards

These accreditations ensure strong controls across food safety, quality, sustainability, and ethical practices.

What are the allergens in Frood products?

Please see a list of our existing products allergens.This list will be updated as regularly as possible, however for absolute certainty on product allergens please always refer to the back of the pouch information.



Swedish Meatball Blend
Wheat & Barley: Risk of cross-contamination.
Contains Wholegrain Oatmeal
Gluten:  Risk of cross-contamination.
Contains Mustard Powder
Contains Brown Linseed
Contains Garlic Powder

Golden Curry Blend
There is a risk of gluten
There is a risk of soya
Contains Yeast Extract
Mustard: Potential cross contamination within the supply chain.
Contains Faba Bean Protein
Contains Celery Root Powder
Contains Garlic Powder

Bella Bolognese Blend
Contains Yeast Extract (Flavouring Preparation)
Contains Dehydrated Celery Root Powder
Contains Garlic Powder

Mexi Fiesta Blend Gluten: Risk of wheat gluten contamination
Onion
Contains Yeast Extract
Contains Dehydrated Celery Root
Contains Garlic Powder

Will Frood pouches keep me fuller for longer?

Frood pouches are made with a blend of plant-based ingredients including vegetables, fibres and, in some recipes, protein sources such as faba bean protein or wholegrain oats. These nutrients can help support satiety (feeling fuller for longer) as part of a balanced diet.

Frood recipes also provide a good source of fibre (typically around 12–17g per 100g in the dry blend), which can further contribute to a feeling of fullness.

As with all foods, how filling a meal is will depend on portion size and what you prepare it with.

Is Frood suitable for a low salt diet?

Frood products are made with mindful levels of salt, but whether they are suitable for a low salt diet depends on your specific dietary needs. We recommend checking the nutritional information on each pouch and consulting a healthcare professional if you are following a medically prescribed low sodium diet.

Where are Frood products manufactured?

All Frood products are manufactured in the United Kingdom.

Orders & Delivery

Where is my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking details. Frood deliveries are mailbox friendly and therefore do not require signatures upon delivery. Please ensure you follow your order journey via the Royal Mail tracking link, and update the carrier of any special delivery requests directly. 

Need help with an order?

If you have any questions about your order, please contact our customer experience team at Hello@Frood.com with your Order Number. We aim to respond to all messages within 24 hours Monday- Friday, although from time to time, it may take us a little longer.

Is there a minimum order quantity?

The minimum order quantity is any four Frood Products. Orders with eight or more products qualify for free shipping. 

Do you offer refunds?

As your purchase is a perishable food item, it is exempt from the 14-day statutory cooling-off period under the Consumer Contracts Regulations 2013. This means we’re unable to offer a refund unless the product is faulty, not as described, or unfit for consumption.

If you believe the item is faulty or there is an issue with its quality, please let us know and provide details (and photos if possible), and we’ll be happy to review this for you.

Thank you for your understanding.

Where do you deliver to?

Mainland UK only.

How long will my delivery take?

Orders placed before 2pm Monday to Friday are processed the same day. 

Orders placed outside of this time, or over the weekend/ Bank Holidays will be processed on the next working day. 

Royal Mail Tracked 24 Standard Service is a next day delivery service charged at £4.99 per order.


Royal Mail Tracked 48 Standard Service is a two day service charged at £3.99 per order.

Order amendments, cancellations and redirections?

As orders are picked and dispatched swiftly, we are unable to cancel orders once they have been placed. If you need support with an order, please contact  our customer experience team as soon as possible and we will try to assist.

Are your products recyclable?

Yes, all our packaging is recyclable including the packaging your order is shipped in.

Other

How can I partnership with Frood?

If you’re interested in working with us — whether as a stockist, distributor or brand partner — please get in touch with a short overview of your business, your audience, and the type of partnership you have in mind. Our team will review your enquiry and get back to you with next steps.

Career opportunities

We’re a growing food brand with a big appetite for doing things differently. That means getting stuck in, working collaboratively, and being part of a team that cares about great food and smart ideas.

Roles can span everything from product and marketing to operations and sales — and as we grow, so do the opportunities.

Keep an eye on our current vacancies via our website or social platforms. See something you like? Apply there.

Don’t see the perfect role just yet? We’re always keen to hear from passionate people — send us your CV and a quick intro, and we’ll keep you in mind for future opportunities.